LET BARTONS SERVICE YOUR BOILER

NATURAL GAS AND LPG BOILERS SCHEMES

Duration

· Contract will run for 12 months from the date of the last service or installation date. Both parties have the option to cancel the contract after 12 months or at any point during its course, at a pro rata rate. For the avoidance of doubt the system cover is not transferrable.

Type of schemes and what they cover

· The Silver Star scheme. The scheme includes a routine ‘health check’ on your boiler which is required to honour the extended manufacturer’s warranty. The scheme then goes onto cover all labour call outs for a period of 12 months which are associated to the boiler or heating system. Any parts required will be at the recommended retail price.

· Gold Star scheme is available to any heating system with a boiler which is 5 years old or less. This maintenance scheme is designed to complement the warranty which is now offered by most mainstream boiler manufacturers. The scheme includes a routine ‘health check’ on your boiler which is required to honour the extended manufacturer’s warranty. The scheme then goes onto cover all parts and labour costs for a period of 12 months which are associated to the boiler or heating system.

What it doesn’t cover

· The gold and silver star schemes do not cover noise on the central heating system. Any call outs to noisy systems will be chargeable if the noise is not due to component failure.

· The gold and silver star schemes do not cover repairs or replacements to blocked or leaking heat exchangers.

· The gold and silver star schemes do not include a desludge, de scale or Power-flushing of the system or any remedial work to correct poorly installed systems and/or electrics not supplied and fitted by Bartons of Duke Street.

· Surface rust on radiators is deemed to be a decorative defect and is not covered on either scheme.

· Coals on any back-boiler fire-front are deemed decorative and are not replaceable under the gold star scheme.

· All domestic pipe work, tanks, safety valves, cylinders and taps etc are not covered under either scheme.

· No solid fuel, oil or gas fire appliance are covered on either scheme.

· Any call out incurred due to anyone (other than a Bartons employee) working on the central heating system, or its components, will be charged out at our standard call out rate.

· Claims against BARTONS OF DUKE STREET for damage arising to house fabric, contents and personal belongings because of a malfunction in the heating system. (Please revert to your own building and contents insurance.

· Any damage caused to the central heating system (including the flue system) due to storm damage is not covered under either scheme.

· Any damage caused to the central heating system due to customer misuse or neglect is not covered under the scheme. This includes damaged pipe-work and /or fittings caused by actions such as hoovering or removing radiators for decorating.

GAS FIRES

· As a gas safe registered company, we are obliged to follow manufacturer’s instructions when servicing gas fires. Please be advised if you do not have the instructions, we can still carry out the annual service but will have to issue an ‘At Risk’ notice to highlight the omission of the instructions. For the avoidance of doubt, your appliance will still receive a thorough service with all basic safety checked carried out. We politely request that you have the service and maintenance instructions readily available at the time of your gas fire service.